Sawnee EMC Receives High Marks on 2017 J.D. Power Customer Satisfaction Study
(Cumming, GA; July 12, 2017) — Sawnee Electric Membership Corporation (Sawnee EMC) announced today that the Cooperative has received extremely high marks in the most recent J.D. Power 2017 Electric Utility Residential Customer Satisfaction Study, which was released on July 12, 2017. In the Cooperative category, Sawnee ranked third (3rd) in the nation, with a Customer Satisfaction Index (CSI) score of 786. The average electric utility score nationwide is 719. Sawnee EMC, based in Cumming, GA, serves approximately 174,800 accounts across its seven (7) county service territory in northeast GA. Sawnee saw its overall CSI score increase by 45 points from this same survey conducted by J.D. Power in 2016. “We feel honored and appreciative of the score our members have given us on this national survey” stated Michael A. Goodroe, President and CEO. “This is due to the efforts of our dedicated staff, who strive each day to make our cooperative one of the very best in the nation; who deliver world class service to our members, often under challenging circumstances”, he added.
Sawnee EMC is part of an elite group of electric utilities, recognized for their outstanding performance in the area of customer service, who scored above 700 in this national survey of electric utilities. The survey included responses from over 99,000 electric consumers, representing 138 different utilities, on topics such as reliability, rates, communication, customer service, and corporate citizenship. “Being recognized for our efforts with regard to meeting, and often exceeding, the expectations of our members is very humbling – it means our members appreciate what we do” stated Blake House, Vice President of Member Services. “In addition to this survey, we recently completed our own voluntary Customer Satisfaction Survey and are pleased to report that 95% of our members have a favorable view of us.” he adds. Sawnee annually seeks feedback from its members, on a variety of topics, and from the responses develops strategic action items designed to improve overall customer satisfaction and the products and services that it offers. Sawnee EMC’s focus on its members is nothing new or unique. For almost 79 years, Sawnee EMC has delivered reliable and affordable electricity to its members, coupled with world class service.
About Sawnee EMC Sawnee Electric Membership Corporation is an electric distribution cooperative headquartered in Cumming, Georgia. Sawnee serves electricity to approximately 174,800 accounts in seven (7) counties of greater north Georgia. Sawnee’s assets exceed $642 million, with energy sales of 3.37 billion kWh and annual revenue of $313 million. With a team of approximately 330 dedicated professionals and over 10,896 miles of distribution line, Sawnee stands ready at all times to meet the needs of its members/owners. SEMC strives daily to live up to their motto… “At Sawnee EMC, We’re More Than Electricity, We’re Service”. This institution is an equal opportunity provider and employer. ###
P.O. Box 266 Cumming, Georgia 30028 770-887-2363 Fax – 770-886-8119 1-800-635-9131 www.sawnee.com